The overall purpose of this position is to perform managed services (IT) related tasks in a retail environment. This employee will deploy and maintain managed services solutions to both residential and business clients while acting as customer service representative and an advocate of the company. This employee is responsible for computer, phone, and tablet repair as well as other various tasks and duties.
Opening for our Galax location
Tasks, Duties + Responsibilities
Computer Repair - Includes general repair, ensuring proper diagnosis and correct solution for customer
Assisting customers in the retail store including recommending solutions
Resolving customer issues - includes retail store, computer repair, call center, etc.
Ensuring efficiency with computer repair
Assisting co-workers in a teammate format
Cell phone repairs - includes screen replacements, misc. parts replacement, diagnosing phone problems
On-site and remote computer and networks repairs
Data recovery for computers and other storage devices
Transferring data from one computer to another
Perform server maintenance
Perform on site maintenance for maintenance contracts including working with enterprise clients
Giving customers tutorials on multiple products - includes one-on-one and leading a class setting
Professionally interacting with customers
All other tasks and duties as assigned
License: Valid state driver’s license
Education: High School Degree or GED is required and Associates Degree in electronics and/or networking is preferred.
Experience: Five years of past experience is preferred.
Knowledge: Working knowledge of basic and intermediate computer, tablet and mobile phone diagnosing and repair, Microsoft Word and Excel.
Skills: Listening skills, problem analysis, problem solving, verbal and written communication skills, and advanced networking skills including core router deployment, testing, tune up, computer, tablet and mobile phone repair. Cat5 cabling and termination.
Abilities: English language comprehension and expression, stress tolerance, adaptability, problem sensitivity, ability to use step ladders, ability to work with power tools, and the ability to work with limited supervision. Ability to operate a computer. Dexterity to effectively use hand tools.
Retail store environment. Even and uneven terrain in all types of weather conditions, attics, crawl spaces, confined areas, and aloft working conditions.
Standing for extended periods of time, sitting for extended periods of time, walking, bending, kneeling, pulling, pushing, climbing and the ability to lift 50 lbs. and transport a minimum of 50 feet.
Click the employment application below to download the file.
Fill it out each section completely.
Email your completed application + resume to [email protected]