The future’s calling. You don’t want to miss this call.
Does dealing with your office telephone system feel like a scene out of The Matrix?
Does routing and tracking phone calls seem like a tangled mess?
Are dropped calls and calls getting lost in a phone tree loop costing you sales? (And how would you ever truly no without a way to track it!)
If so, PBX could be your answer!
A Private Branch Exchange is a telephone system within an enterprise that switches calls between users and local lines while enabling all users to share a certain number of external phone lines.
In contrast to a public switched telephone network (PSTN), the main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company’s central office.
Benefits of a PBX installment include but are not limited to:
Internal communication - Your call is routed internally without needing to step outside the building.
Centralized control - PBX provides a receptionist feature that allows all calls coming into your company’s many phone lines to be accessed by one number. This means your staff can dial out and make calls even while other calls are still connected.
Automation - A PBX phone system means you don’t have to employ a receptionist to answer phones all day. Most likely, you have called a company before and heard the “auto attendant” instructions directing you to dial a particular number for a specific service.
Flexible call routing - You can program your phone, so the PBX system will forward your calls to another phone if you don’t answer within a given number of rings
Cost monitoring - PBX phone systems keep track of all incoming and outgoing calls. Being able to see how many incoming calls your business received is not a feature available with conventional phones… until the bill arrives!
Hosted PBX features - Sales teams today can access their calls, emails, and applications on smartphones such as iPhones. Because your sales team is always on the move, following up on leads and meeting clients, they’re rarely in the office to answer important calls.
Tracking - PBX gives you the ability to route calls to and from different departments. It comes with software that can track where calls are being routed and manage staff lines appropriately.
If you haven’t already, consider adapting to a Private Branch Exchange for your office. Route organization, transfers, tracking, and communication have never been easier! Save time, money, and labor expenses with this cost-effective phone service.
You can reach us at (540) 712-0300 or email us at getservice@mgwnetworks.com with questions about PBX or our Managed Services Provider solutions.
